Privacy Policy

1. Who We Are

InternoFusion provides interior design, home décor, modular furniture, renovation, project execution, consultation, and allied services. For privacy-related questions, requests, or concerns, you may contact us at:

2. Scope of this Privacy Policy

This Privacy Policy applies to personal information collected from:

• Visitors using our website or online platforms.
• Customers, prospective customers, and leads who contact us for enquiries, quotations, consultations, or projects.
• Users who interact with us through phone, email, WhatsApp, social media, online forms, events, or advertisements.
• Vendors, contractors, designers, consultants, installers, delivery partners, and business partners who work with us.

This Policy does not apply to third-party websites, platforms, or services that may be linked from our website. We encourage you to review their respective privacy policies.

3. Information We Collect

3.1 Personal and Contact Information

• Name
• Email address
• Mobile number / phone number
• Postal address
• City, state, and location details shared by you
• Preferred mode of communication

3.2 Project and Property Information

• Property location, property type, and site details
• Room dimensions, layout details, photographs, videos, drawings, and floor plans shared by you
• Design preferences, lifestyle requirements, material preferences, product choices, and budget information
• Project timelines, service requirements, and consultation notes

3.3 Communication Information

• Enquiry forms, consultation requests, emails, WhatsApp messages, call details, customer support conversations, feedback, reviews, and other communication records.

3.4 Payment and Transaction Information

• Billing details, invoice information, payment status, order details, and transaction references.
• Payment processing may be handled by secure third-party payment service providers. We do not store complete debit card, credit card, UPI, or net banking credentials on our servers.

3.5 Technical and Usage Information

• IP address, browser type, device type, operating system, referring pages, pages visited, date and time of visit, time spent on pages, cookies, analytics identifiers, and website usage statistics.

4. How We Collect Information

We may collect information in the following ways:

• When you submit enquiry, contact, quote, or consultation forms.
• When you call, email, WhatsApp, message, or otherwise communicate with us.
• When you share property details, design preferences, site photos, drawings, or project documents.
• When you visit our website or interact with our digital advertisements, cookies, and analytics tools.
• When you engage with our social media pages, campaigns, events, or promotional activities.
• From authorised vendors, referral partners, business partners, or public sources where permitted by applicable law.

5. Legal Basis for Processing

Where applicable, we process your personal information based on one or more of the following grounds:

• Consent: When you voluntarily provide information or agree to receive communication from us.
• Contractual necessity: To provide consultations, quotations, design services, products, project execution, billing, and customer support.
• Legitimate business interests: To improve our services, manage operations, prevent fraud, maintain records, and communicate relevant service updates.
• Legal obligations: To comply with tax, accounting, regulatory, law enforcement, dispute resolution, or other legal requirements.

6. How We Use Your Information

We may use your information to:

• Respond to enquiries and provide requested information.
• Schedule consultations, site visits, design discussions, and service appointments.
• Prepare quotations, proposals, estimates, designs, layouts, and project plans.
• Deliver interior design, furniture, renovation, décor, installation, and allied services.
• Process payments, invoices, refunds, and transaction records.
• Coordinate with designers, vendors, contractors, installers, and delivery partners for project execution.
• Share service updates, appointment reminders, project updates, and important notices.
• Improve website functionality, user experience, services, customer support, and marketing performance.
• Send promotional offers, newsletters, and marketing communication where permitted by law and your preferences.
• Prevent fraud, unauthorised access, misuse, security incidents, or illegal activities.
• Comply with legal, regulatory, accounting, tax, and contractual obligations.

7. Marketing and Communication Consent

When you share your contact details with us, we may contact you through phone, SMS, email, WhatsApp, social media, or other digital channels for service-related communication, consultation follow-ups, project updates, and promotional offers where permitted by law.

You can opt out of promotional communication at any time by emailing us at info@internofusion.com. Please note that even after opting out, we may still send service-related, transactional, or legally required communications.

8. Sharing of Information

We do not sell or rent your personal information. We may share your information only when necessary for legitimate business, service delivery, or legal purposes, including with:

• Interior designers, architects, consultants, and project teams.
• Furniture manufacturers, vendors, contractors, installers, logistics partners, and service providers.
• Payment gateways, banks, billing partners, and transaction processors.
• Technology, website, hosting, analytics, CRM, cloud, and IT service providers.
• Marketing, advertising, and communication partners who support our campaigns and customer communication.
• Professional advisors such as auditors, legal consultants, accountants, and insurers.
• Government authorities, courts, regulators, law enforcement agencies, or other parties where required by law.
• Successors or potential successors in the event of merger, acquisition, restructuring, sale of assets, or business transfer.

Where we engage third-party service providers, we require them to use personal information only for authorised purposes and to protect it appropriately.

9. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website performance, understand visitor behaviour, remember preferences, measure campaign performance, and enhance user experience.

You may disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

10. Data Security

We use reasonable technical, administrative, and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, disclosure, or destruction. These measures may include restricted access, secure systems, controlled data sharing, and appropriate internal processes.

However, no method of internet transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

11. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, provide services, complete projects, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate interests.

Retention periods may vary depending on the nature of the information, service relationship, legal requirements, and business needs.

12. Your Rights and Choices

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction or updating of inaccurate or incomplete information.
• Withdraw consent where processing is based on consent.
• Request deletion of personal information where legally applicable.
• Opt out of promotional communications.
• Raise a grievance regarding the handling of your personal information.

To exercise these rights, please contact us at info@internofusion.com. We may need to verify your identity before processing your request.

13. Children’s Privacy

Our services are intended for adults and homeowners, property owners, business owners, or authorised representatives. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to address it.

14. International Transfers

Your information may be stored or processed on servers, cloud platforms, or technology systems located in India or other countries where our service providers operate. Where applicable, we take reasonable steps to ensure appropriate protection of your information in accordance with applicable laws.

15. Third-Party Links

Our website may include links to third-party websites, social media platforms, payment providers, or external services. We are not responsible for the privacy practices, content, or security of those third-party platforms. Please review their privacy policies before sharing personal information.

16. Business Transfers

If InternoFusion is involved in a merger, acquisition, restructuring, financing, sale of assets, or transfer of business, your personal information may be transferred as part of that transaction, subject to applicable laws and confidentiality protections.

17. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, legal requirements, or business operations. The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of our website or services after any update means you accept the revised Privacy Policy.

18. Contact and Grievance Redressal

For privacy questions, data requests, complaints, or grievance redressal, please contact: